Product Related

Q: What is the maximum and minimum distance between the visitor and CBELL for clear conversation?
Ans: We recommend maximum distance as 1 feet and minimum distance as 5 cm.
Q: What is the maximum and minimum distance between the visitor and CBELL for clear visibility in the app? (If CBELL is mounted at the height of 5ft)
Ans: We recommend maximum distance as 3 feet and minimum distance as 1ft.
Q: How many CBELL units can be added to single app in a mobile ?
Ans: Upto 4 CBELLs
Q: How many users can be connected to single CBELL at a time?
Ans: 5 users (including admin).
Q: Will the user be able to connect to the same CBELL from more than one device at a time?
Ans: No. If user tries to connect the same CBELL from an another smartphone or tablet after having connected to CBELL from a smartphone or tablet already, then app will show message ‘You are already logged in’.
Q: How many Wireless Chimes can be connected to the single CBELL unit?
Ans: Many.
Q: What is the duration of call waiting in the CBELL unit?
Ans: Call waiting duration is user configurable (1060 seconds).
Q: What is the duration of call conversation in the CBELL unit?
Ans: Call conversation duration is user configurable (10300 seconds).
Q: What is the duration of monitoring in the CBELL unit?
Ans: Monitoring duration is user configurable (10300 seconds).
Q: Will the call notification come if we minimize the app?
Ans: Yes.
Q: Will the call notification come if we close the app completely?
Ans: No.
Q: Will the user be able to change the Ring tone and Alarm tone?
Ans: Yes.
Q: What will happen if someone presses CBELL button while user is going through video feeds?(Monitoring)
Ans: The CBELL call notification will be displayed on the top of video feed screen.
Q: How many log records can the app hold?
Ans: 30 records (including Call log and Alarm log). After 30 records it will delete old logs automatically.
Q: Can the video stream be recorded?
Ans: Yes.
Q: Can we capture the snapshots?
Ans: Yes.
Q: Can we capture the snapshot while recording is ON?
Ans: Yes.
Q: Will the user be able to monitor the outdoors using CBELL?
Ans: Yes.
Q: Does the CBELL app capture snapshot automatically whenever a visitor presses the CBELL button and whenever a motion is detected?
Ans: Yes, and it will be attached to the logs.
Q: Are the Logs saved in CBELL unit or mobile device?
Ans: Mobile device.
Q: Are the Recorded video files/Snapshots saved in the CBELL unit or mobile device?
Ans: Mobile device.
Q: Will the user be able to communicate with the visitor in the monitoring mode?
Ans: Yes.
Q: Is duration of motion detection configurable in CBELL app?
Ans: Yes.
Q: If one of the user is in the call conversation, then other connected users can monitor?
Ans: Yes.
Q: Are the frame rate and resolution of video stream configurable?
Ans: No.
Q: What will happen to other users who are connected to the CBELL if when one of them answers the call?
Ans: In this case, call will be automatically disconnected in other users mobile and it will display the message ‘Another user answered the call’.
Q: What will happen to other users who are connected to the CBELL if when one of them rejects the call?
Ans: In this case, call notification will be continued in other users mobile.
Q: What will happen to other users who are connected to the CBELL and when one of them attends the alarm notification on detecting the motion?
Ans: In this case, alarm notification will be continued in other users mobile.
Q: What will happen to other users who are connected to the CBELL and when one of them rejects the alarm notification on detecting the motion?
Ans: In this case, alarm notification will be continued in other users mobile.
Q: What will happen if motion is detected during the call conversation?
Ans: The motion detection will automatically turn off during the call conversation.
Q: What will happen if visitor presses the CBELL at the same time the user receives motion detection alarm?
Ans: App will display the CBELL call push notification in the notification bar of the device.
Q: Will the user be able to enable/disable the Motion detection?
Ans: Yes.
Q: What will happen to the CBELL unit and Wireless Chime when alarm is ON?
Ans: If CBELL detects the motion then it will send alarm notification to the connected devices. But CBELL unit and Wireless Chime will not trigger any kind of alarm sound.
Q: What happens if there is not sufficient light outside area?
Ans: When there is insufficient light, CBELL will activate night vision mode. So user can view the outside area in low light condition also.
Q: Can the call be ended from CBELL unit?
Ans: No.
Q: Can CBELL be connected to the same router that the app (mobile device) is connected to? ( no internet use case)
Ans: Yes.
Q: Can we install the CBELL application in the Windows phone (Lumia)?
Ans: No, currently CBELL app is available for android and iOS.
Q: Will the user be able to delete the CBELL entry from the app?
Ans: Yes.
Q: Can we connect electronic lock and unlock it from CBELL app?
Ans: Yes.

Troubleshooting Questions

Q: What has to be done if voice is not audible in the mobile device during the call conversation?
Ans: Check the volume level of the mobile device. If it is in low level then increase the volume level and check the voice. If volume is at reasonable level, then ask the visitor to come close to the CBELL unit.
Q: What are the possible scenarios in which mobile device will not receive the call?
Ans: The mobile device will not receive the call in the following scenarios:
1. Wi-Fi or data connection is not ON.
2. Wi-Fi or data connection is not working properly.
3. App is not running in the foreground or background.
4. CBELL status is not ‘Online’.
Q: What are the possible scenarios in which CBELL goes ‘Offline’?
Ans: Possible scenarios for ‘Offline’ status:
1. If CBELL unit is powered OFF.
2. If paired router is powered OFF.
3. If Wi-Fi network is paired with wrong password.
Q: What are possible scenarios in which CBELL shows ‘Connecting’ status?
Ans: Possible scenarios for ‘Connecting’ status:
1.In mobile, Wi-Fi or data connection is in OFF state.
2. In mobile, Wi-Fi or data connection is ON but not working properly.
3. If CBELL is rebooted.
4. If user does not enter the password.
Q: Why CBELL app is showing the status as ‘You are already logged in’?
Ans: If same user credentials are used in more than one mobile device then app will show the status as ‘You are already logged in’.
Q: Why CBELL app is showing the status as ‘This user does not exist.’?
Ans: If user enters the wrong ‘User name’ or admin deletes the user, then app will show the status as ‘This user does not exist’.
Q: Why video streaming page is showing loading symbol?
Ans: If internet is slow in either mobile device or paired router then video streaming page will show loading symbol.

Networking Questions

Q: Will the admin/user be able to change the Wi-Fi network which is already paired with the CBELL unit?
Ans: Yes.
Q: What has to be done if CBELL’s hotspot Wi-Fi is not detected in the mobile device?
Ans: First check whether the CBELL unit is in configuration mode or not (Blue light should blink continuously). If yes then turn OFF and turn ON the mobile Wi-Fi and check for the CBELL hotspot network, repeat this for 2-3 times. If it fails then restart the CBELL unit and try again.
Q: Can the app access to CBELL if we connect the mobile device to external data (2G, 3G, 4G & Wi-Fi) network?
Ans: Yes (Recommended 3G/4G and Wi-Fi).
Q: Can we check which Wi-Fi router is paired with CBELL unit?
Ans: Yes, We can check the paired Wi-Fi router in the ‘Wi-Fi Settings’ page.
Q: Can CBELL be connected through wire to the router?
Ans: Yes (Recommended if wiring can be done).